Buy OnlineTerms and Conditions
General:
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, The Knightsbridge Laser Clinic cannot be held liable for any errors, omissions or price changes.
All products are subject to availability.
Some products are deemed as 'Special Order' goods as they are either sent directly from the supplier/manufacturer or are ordered in specifically for a particular order. Please check this prior to ordering as the goods may not be returnable.
Buy With Confidence:
Your satisfaction is very important to everyone at The Knightsbridge Laser Clinic, if you are not satisfied with your order or have questions about your order, please call 0207 581 4499 (local call rates apply) between 9am and 5pm Monday through Friday, or write to: The Knightsbridge Laser Clinic, 1st Floor, 39-41 Brompton Road, Knightsbridge, London SW3 1DE
Orders
How to Order:
Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information. We have two methods for you to place your order! Telephone or Internet.
All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.
Payment is necessary so that we can allocate the stock to your order. We cannot guarantee that there will be stock available to fulfill your order at time of order placement.
Returns Policy
Due to Health & Safety & Hygiene regulations we are unable to except returns for any creams or lotions purchased.
Exchanges:
YOU MUST KEEP ALL PACKAGING. YOU MAY BE REQUIRED TO RE-PACK ANY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO THE KNIGHTSBRIDGE LASER CLINIC.
Telephone Orders:
If you are unable to place your order on-line, telephone orders can be placed Monday to Friday 9.00am to 5.00pm. Have your order and credit card details ready. When placing your order by phone, you will be given an order number, which you need to keep for future reference.
Internet:
Log onto www.knightsbridgelaserclinic.co.uk and follow the online instructions. Please Note: at present we are unable to accept orders from Overseas on the website. If you require assistance or a specific quote for shipping overseas please call us on 0207 581 4499 (local call rates apply).
Credit Card Orders:
If you are ordering by credit card (mail order) the goods must be sent to the cardholders registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone The Knightsbridge Laser Clinic prior to ordering. You will be required to provide additional written documentation. Please note that orders will appear on your statement as a debit to The Knightsbridge Laser Clinic.
Specific Delivery Date Orders:
It may be possible to request delivery for a specific date. The Knightsbridge Laser Clinic will endeavor to make this happen but it cannot be guaranteed. The Knightsbridge Laser Clinic will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier.
Refused Deliveries:
Please note that if you refuse to accept delivery for any reason other than the product being damaged in transit, you may be liable for all charges at the discretion of The Knightsbridge Laser Clinic.
Deliveries:
Delivery Terms:
Please Note: Due to Health & Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Delivery Charges
Delivery Charges are as follows:
Orders to the value of:
- £0 to £150.00 = £10.00 delivery
- Orders over:
- £150.00+ = £15.00 delivery
Delivery:
All orders are processed and shipped in the order that they are received. Please allow up to 28 days for delivery. Please note that unless the carrier/supplier offers a delivery booking in service your order will arrive without prior notification. A card will be left if no-one is home & the goods returned to the carrier's local depot to await your contact. Delivery times may increase around holidays and peak shipping seasons. Please telephone to confirm current delivery times. If you have alternative delivery requirements, please contact The Knightsbridge Laser Clinic. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery.
All deliveries are made Monday - Friday between 8am & 6pm. Our carriers are unable to give specific times for delivery.
The Knightsbridge Laser Clinic will not be held responsible for any delays/damages due to third party carriers, nor will we entertain any claims for compensation where the carrier fails to deliver at an agreed time.
Any claims for damages to property caused by any third party carrier must be taken up with them directly.
Damaged Goods
Shortages or Damages:
YOU MUST KEEP ALL PACKAGING. UNDER THE TERMS OF WARRANTY YOU MAY BE REQUIRED TO RE-PACK ANY FAULTY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO TITAN FITNESS LTD.
When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to the equipment / packaging MUST be noted on the delivery note next to your signature. THE WORDS "UNEXAMINED" OR "UNCHECKED" WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out "delivered in good condition" from the carrier's delivery note. It is Very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to The Knightsbridge Laser Clinic within 48 hours of signing. Neither The Knightsbridge Laser Clinic nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with the carrier; therefore The Knightsbridge Laser Clinic is subject to the Carriers terms and conditions.
Collections/Faulty Products:
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in the original packaging and be made available for collection by our carriers within 24hrs of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received back at The Knightsbridge Laser Clinic, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be faulty on it's return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
Warranties:
All products on our web site are covered by a manufacturer's warranty. If you are using any of the products in an environment other than that for which it is deemed fit for purpose you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask & we will be happy to check if the products are suitable. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable & necessary care. If you require clarification of the terms for particular products we will be happy to supply these for you.
Privacy Statement:
All personal details and credit card details will not be shared with any third parties. All details will remain in house.
The Knightsbridge Laser Clinic, 1st Floor 39-41 Brompton Road, Knightsbridge, London SW3 1DE. Telephone number: 0207 581 4499. Fax: 0207 581 5118. Email: clinic@ellipseipl.co.uk